Return Eligibility

For a return, your item should be in the same condition as when you received it—unworn or unused, with tags, and in its original packaging. Please keep your receipt or proof of purchase handy when our team requests this of you.

How to Start a Return

Starting a return is easy! Just contact us at hello@nangstar.com.au. If your return is accepted, we’ll send you a return shipping label and clear instructions on how and where to send your package. Please ensure you request a return first; items sent back without this step will not be accepted. If you have any questions about returns, feel free to email us at hello@nangstar.com.au. We’re here to help!

Damages and Issues

We always aim to deliver your products in perfect condition, but life happens! If, on the rare occasion, something goes wrong, please inspect your order upon receipt. Contact us immediately if the item is defective, damaged, or incorrect. We’ll make it right as quickly as possible.

Exceptions / Non-returnable Items

Certain items, like perishable goods, can’t be returned. If you have any concerns about a specific item, please contact us. We’re happy to assist.

Exchanges

To get precisely what you want, the fastest way is to return your item and make a separate purchase for the new item once the return is accepted.

Refunds

We’ll notify you once we’ve received and inspected your return. If approved, you’ll be refunded using your original payment method within 10 business days. Please note that it may take some time for your bank or credit card company to process and post the refund. If more than 15 business days have passed since we approved your return, please contact us at hello@nangstar.com.au, and one of our friendly team members will assist you.